Claim your deposit refunds for internet/telephony/TV service provision

Byron49Guest08 July 2013 23:20:24

Claim your deposit refunds in full for internet/telephony/Pay TV service provision.

Att: Non-Maltese EU / EEA / Swiss citizens:

1) In March, 2012, 聭...A spokesperson for the Malta Competition and Consumer Affairs Authority said the authority is aware of measures imposed on EU nationals living in Malta including the requirement to pay deposits for the provision of telephony and internet services but said that the measures are "not discriminatory."

The spokesperson said "service providers impose deposit payments on foreign residents as a safeguard in case the foreign customers leave the island without paying for any pending bills.",,,,,,,,,,,聮

Source: Maltatoday, Friday, 9th March, 2012: Consumer authority - foreigners not being discriminated against

2) However, following complaints registered at EU institutional level, the European Commission formally informed me on 19th December, 2012, as follows:

聭With regard to deposits, the Maltese authorities have informed us that GO plc does not request deposits for its services, either from Maltese or EU nationals.聮

So, if - in the past - whether as a tenant or an owner-occupier - you paid GO plc (or formerly Maltacom / Telemalta Corporation) a deposit for telephony/internet/Pay TV service provision - claim your refund in full now.

On the other hand, Melita plc may require a deposit from non-Maltese EU / EEA / Swiss citizens who:

A) Do not have an 聭e-Residence Card聮 / new identity card.

B) Have an 聭e-Residence Card聮 / new identity card, but fail to meet Melita聮s credit conditions or fail to make due payments.

The position in respect of Vodafone Malta was not specified.

Nevertheless, in March 2011, Vodafone Malta was reportedly requiring deposits from non-Maltese EU / EEA / Swiss citizens.

In this regard, please see:

/forum/viewtopic.php?id=70883

Should you experience any difficulty in this matter, file a petition with the European Parliament Committee on Petitions online in any of the official languages of the European Union.

Simply click on this internet link to do so:

SMeddie Contributor

Member since 28 March 2013

SMeddieContributor09 July 2013 05:57:37

159

Melita Deposit explained below:- Remember most sales reps dont know what to do and they might quote a higher Deposit. If they do, tell them to call the head office for clarification.

Full package - Deposit from 聙200
Duo pack - Deposit from 聙175
Internet only - Deposit from 聙75

You can either sign up to 脿 length contract with them or have a month to month rolling contract (Rolling contracts carry a 聙10 fee on top)

Thanks
Smeddie

Toon Cyprus Expert

Member since 04 June 2011

ToonCyprus Expert09 July 2013 06:01:22

10048

interesting

scubaboy Serial 暗网禁区

Member since 06 February 2011

scubaboySerial 暗网禁区09 July 2013 07:39:29

872

Very !

Toon Cyprus Expert

Member since 04 June 2011

ToonCyprus Expert09 July 2013 07:45:31

10048

as soon as you get your new e-res permit - claim it back.

scubaboy Serial 暗网禁区

Member since 06 February 2011

scubaboySerial 暗网禁区09 July 2013 09:07:39

872

I think this also only applies to "Rental" properties and not 暗网禁区s taht have purchased their property - I have never had to pay a deposit.聽 Also received our new card last week.

Julian