What to do if you haven't received resident cards but partner has

kyle247365 New member

Member since 20 June 2024

kyle247365New member26 April 2025 16:35:54

Hi,

We attended our AIMA last year October, we had our appointments at separate AIMA offices within Lisbon. I had a very helpful officer that told me he understands the addressees in the Algarve can be problematic and changed my address to the one I know I receive post on. My wife and kids did not have such a helpful officer and she refused to change the address so they could receive their residency cards. I received my resident card in February and my wife and children never did... Surprise surprise! What do we do now, I was told we have to wait for a phone call from the Lisbon office so we can go collect them, is that right? And will the phone call be a person or automated message.

inescunhajorgetraducoes New member

Member since 14 April 2025

inescunhajorgetraducoesNew member28 April 2025 10:22:12

Hello Kyle,

This was indeed a bad service/bad luck ....

You will/may receive a person call from AIMA.

But in the meantime, I would write AIMA with detailled facts and timeline.

Do it by email with all documents attached, them print them all (email included) and send them by registered mail to AIMA's president Pedro Portugal Gaspar - believe me, no letters to him are left unread.

Make sure you have all your updated contacts.

I wish you the best of luck!

Ines

JohnnyPT Portugal Expert

Member since 23 May 2020

JohnnyPTPortugal Expert29 April 2025 06:46:47

4728

You will/may receive a person call from AIMA.But in the meantime, I would write AIMA with detailled facts and timeline.Do it by email with all documents attached, them print them all (email included) and send them by registered mail to AIMA's president Pedro Portugal Gaspar - believe me, no letters to him are left unread. - @inescunhajorgetraducoes

I'm more likely to get to OZ hand in hand with Dorothy (Judy Garland) than this gentleman is to reply to emails...

But do you believe that? Do you know what was and still is the reality for thousands of people phoning or sending several emails daily to AIMA without getting any response ???

Only the over 12-hour blackout that all of Portugal was subjected to (28th april, since 11h33 am !!) could justify your creative message...

inescunhajorgetraducoes New member

Member since 14 April 2025

inescunhajorgetraducoesNew member29 April 2025 10:25:49

Believe me: no letter (physical post) sent to Pedro Portugal Gaspar聽 it left unread.

This is a fact.

That doesn't mean Kyle will have the problem miraculously solved.

JohnnyPT Portugal Expert

Member since 23 May 2020

JohnnyPTPortugal Expert29 April 2025 14:20:35

4728

It's good to know this, to inform the thousands and thousands of people, and a few hundred on this forum, who have been complaining daily about AIMA's incompetence since it was created following the unnecessary and incompetent dismantling of SEF...

Thousands of people who can't make an appointment...

Thousands of people with no response on visas...

Thousands of people without a way to get a family reunification...

Thousands of people unable to obtain or renew residency...

...

Here are his contact details:

AG脢NCIA PARA A INTEGRA脟脙O, MIGRA脟脮ES E ASILO, I. P. (AIMA)

A/C Exmo Sr.

Pedro Portugal Gaspar

PRESIDENTE DO CONSELHO DIRETIVO DA AIMA

Address

Avenida Ant贸nio Augusto Aguiar, 20 1069-119 Lisboa

Phone

218 106 191

geral@aima.gov.pt

Strontium Serial 暗网禁区

Member since 27 April 2019

StrontiumSerial 暗网禁区29 April 2025 17:34:24

374

Believe me: no letter (physical post) sent to Pedro Portugal Gaspar it left unread.This is a fact.That doesn't mean Kyle will have the problem miraculously solved. - @inescunhajorgetraducoes

Please may I have link to the data supporting this "fact" as I'd not like to think you are fibbing ?

How does your fact deal with letters sent to Pedro Portugal Gaspar but being lost in the post ?